These terms apply when you buy an altc licence on altc.tv from ALT C TECHNOLOGY PTY LTD (ABN 20 702 827 594), of New South Wales, Australia ("altc", "we"). Your use of the apps is covered by the Licence agreement. Purchases made in an app store are governed by that store's terms instead.

1. Who you're buying from

Payments on altc.tv are processed by Stripe. Where checkout shows that your purchase is sold through Link, Link (a Stripe service) acts as the merchant of record: it collects payment, handles applicable sales taxes such as GST and VAT, and issues your receipt. We provide the licence and support it.

2. Products and prices

Our licences and their current prices are listed on our pricing page. The price you pay is the one shown at checkout, in your local currency where available, including or adding any tax that applies. Any introductory or launch price, and when it ends, is stated on the pricing page and at checkout.

3. Subscriptions

  • A subscription renews automatically at the end of each period, at the price then current, until you cancel.
  • You can cancel at any time in your account. Cancelling stops the next renewal; you keep access until the end of the period you've paid for.
  • Subscriptions include up to 10 devices, and you can add more. Extra devices are billed on the same subscription; adding or removing them takes effect immediately, and the charge is adjusted in proportion for the rest of the period.
  • If a renewal payment fails, we'll retry and email you. If it isn't resolved, the subscription ends and your devices stop working when their offline licences expire.
  • We'll give you at least 30 days' notice by email before a price change applies to your subscription, so you can cancel first.

4. Lifetime licences

A lifetime licence is a one-time purchase. What "lifetime" means, and our commitment if altc ever stops trading, are set out in section 5 of the Licence agreement.

A lifetime licence includes up to 10 devices. You can add up to 20 more as lifetime extra devices, each a one-time purchase that lasts for as long as your lifetime licence does.

5. Refunds

You can ask for a refund for any reason within 14 days of buying a lifetime licence or starting a subscription, by emailing support@altc.tv. Renewals of a subscription can be refunded within 14 days of the renewal date if the subscription hasn't been used since.

Your consumer rights. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the service, you are entitled to cancel and receive a refund for the unused portion, or compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. Nothing in these terms limits those rights.

EU and UK customers have a right to withdraw from a purchase of digital content within 14 days. Because your licence is delivered immediately, at checkout you'll be asked to agree to immediate delivery and to acknowledge that this ends the withdrawal right once the licence is activated. Our 14-day refund above still applies.

6. Chargebacks

If you dispute a payment with your bank instead of contacting us, the licences from that purchase are suspended while the dispute is open, and cancelled if it is upheld.

7. Changes to these terms

We may update these terms. Changes don't affect purchases already made, except that subscription renewals after the change follow the new terms, with notice as described in section 3.

8. Law and contact

These terms are governed by the laws of New South Wales, Australia, without taking away the protection of mandatory consumer laws where you live.

ALT C TECHNOLOGY PTY LTD · ABN 20 702 827 594 · New South Wales, Australia support@altc.tv · legal@altc.tv