Email support@altc.tv and we'll get back to you. For a playback problem, it helps to include your device, the app version, and what you were trying to play.

Sharing a diagnostic log

The app keeps a short playback log on your device, with titles, server addresses and identifiers replaced by anonymous tokens. To send it, open Settings → Support in the app, choose the playback session, and share it to your email. Nothing is sent unless you do this.

Licences and devices

You can see your licences, add or deactivate devices, give devices to family and friends, and manage billing from your altc account on altc.tv. Purchases made in an app store are managed in that store.

Deleting your account

You can delete your altc account in your account settings, or by emailing support@altc.tv from the address on the account. Deleting it ends any active subscription at the end of the paid period, deactivates its devices and removes its personal information within 30 days, apart from records we must keep by law. The Privacy policy has the details.

You don't need an altc account to use the apps with your own media server. Sign-ins to your media server and other services stay on your device; remove them in the app's settings, or delete the app.

Questions about privacy or these terms: legal@altc.tv.

ALT C TECHNOLOGY PTY LTD · ABN 20 702 827 594 · New South Wales, Australia